Frequently Asked Questions

	What is the difference between a ‘stage’ and a ‘zone’?
	I have lost something on a bus, train or ferry. What can I do?
	If I find something on a bus, train or ferry, what should I do?
	Where can I get information about long distance train services, and or Cook Strait ferries?
	What are the Auckland Discovery Passes?
	How much do the Auckland Discovery Day and Discovery Monthly Passes cost?
	Where are the Auckland Discovery Day Passes sold?
	When can the Auckland Discovery Day Pass be used?
	What public transport services can the Auckland Discovery Day Passes be used on?
	Which public transport operators accept the Auckland Discovery Passes?
	What train timetable is used on Public Holidays?
	When can the Auckland Discovery Monthly Pass be used?
	What buses connect to the trains?
	What is a transfer train?
	What is an express train?

What is the difference between a ‘stage’ and a ‘zone’?

For cash fares and ten-ride tickets, Auckland is divided into 8 ‘stages’. For monthly tickets Auckland is divided into ‘zones’. Zones vary between service providers. Where monthly tickets are available, there is generally a choice of ‘all zone passes’ or less expensive ‘zone specific passes’ for travel within a zone.

I have lost something on a bus, train or ferry. What can I do?

Contact the operator of the service that you were on.

If I find something on a bus, train or ferry, what should I do?

Hand it to the driver, conductor or crew member as soon as possible.

Where can I get information about long distance train services, and or Cook Strait ferries?

Please call Tranz Scenic on 0800 TRAINS (872 467) or visit their website.

What are the Auckland Discovery Passes?

The Auckland Discovery Passes are integrated day or monthly passes, which offer you an easy one-purchase ticket for your entire day or month's travel. With the Discovery Day Pass, or the Discovery Monthly Pass, you will be able to travel on virtually any bus, train or ferry to get to or from work, study, shopping etc.

How much do the Auckland Discovery Day and Discovery Monthly Passes cost?

The Discovery Day Pass costs $12 per day, including GST. The Discovery Monthly Pass costs $199 per month, including GST.

Where are the Auckland Discovery Day Passes sold?

The Day pass is sold by bus drivers, train staff and at the Fullers' ticket office at the Downtown Ferry Terminal. The Monthly pass is sold at ticket agencies of the participating operators.

When can the Auckland Discovery Day Pass be used?

The Auckland Discovery Day Pass is available for travel at any time between 5am and midnight on the day of purchase, and between midnight and 4.59am of the following day.

What public transport services can the Auckland Discovery Day Passes be used on?

These Passes are available for use on all public transport services in the Auckland region within the boundaries created by Drury and Beachlands/Maraetai in the South/East to Waimauku and Wenderholm (Waiwera)in the North/West operated by the participating operators, but not including school transport services, ferry services between Auckland, Half Moon Bay, the islands in the Hauraki Gulf, and bus services on Waiheke Island.

Which public transport operators accept the Auckland Discovery Passes?

The operators who have agreed to participate in this integrated ticket are Birkenhead Transport, Connex Auckland, Fullers Auckland Ferries (inner harbour services only), Howick and Eastern Buses, Ritchies Transport, Stagecoach Auckland (including The Link Bus) and Urban Express.

What train timetable is used on Public Holidays?

There are no trains on Christmas Day or Good Friday. Trains run a Saturday timetable on public holidays unless Waitangi Day (6 February) or ANZAC Day (25 April) fall on a Sunday. No trains operate on Sunday.

When can the Auckland Discovery Monthly Pass be used?

The Auckland Discovery Monthly Pass is available for travel at any time between 5am on the first day of the valid month of the card, through to 4.59am following the last day of the valid month of the card.

What buses connect to the trains?

Frequent buses to Queen Street and Karangahape Road depart from outside the Britomart Transport Centre. If you are using an adult monthly train pass, you can travel one stage for free by showing your pass to the bus driver.

What is a transfer train?

Transfer trains currently only operate on the Southern and Eastern line. These are marked on the timetable as a T (for transfer) next to the departure time. There is a box on the timetable to indicate when a transfer occurs at Otahuhu Station. If you are making a train transfer, please ask the train guard for a transfer ticket so that your ticket is valid on the connecting service. Transfer tickets must be handed in to onboard staff on the second half of the journey.

What is an express train?

Some trains are express trains and don’t stop at all stations. These normally run during school and commuter peak hours. These are marked on the timetable next to the departure time as XP (Express) or LS (Limited Stop). When any train approaches a station stand behind the lines marked on the platform for your safety.